Shipping Policy 

All orders are processed and packed carefully at our warehouse before leaving for shipment.

Standard orders are processed within 1 to 2 business days before dispatch. Processing occurs Monday through Friday, excluding standard national holidays. During peak seasonal releases and promotional events, processing may require up to 3 business days.

We offer transparent standard and expedited delivery tiers across the continental United States.

Standard shipping takes 5 to 7 business days, while expedited delivery takes 2 to 3 business days. Orders of $100 or more qualify for complimentary standard shipping. Orders under $100 are charged standard flat-rate shipping calculated at checkout.

Total transit depends on the selected shipping method plus our regular processing window.

Total domestic delivery time spans 6 to 9 business days for standard shipping, or 3 to 5 business days for expedited orders. Shipments destined for Alaska, Hawaii, and US territories generally require an additional 2 to 4 business days.

We deliver our insulated drinkware and coolers to select international regions.

International transit usually takes 10 to 20 business days depending on destination location and customs processing. The recipient is responsible for all customs duties, import tariffs, and local brokerage fees charged upon arrival. These fees are not collected in our online store checkout.

Live tracking links let you follow your parcel every mile from dispatch to your door.

As soon as your parcel is verified by the carrier, an email notification containing your tracking number and direct tracking link is sent. Registered customers can also check active shipment statuses at any time through their customer account portal.

Our support desk assists with carrier claims and promptly coordinates replacement orders.

If your order has arrived damaged or has not been marked delivered within 14 days of the estimated arrival date, contact our customer desk. We will launch an immediate carrier trace to organize a replacement or issue an authorized refund. Extreme weather and regional carrier delays remain outside our direct control.

Carefully verify your street, suite, and postal code details before finalizing order checkout.

Customers remain responsible for inputting a complete, valid shipping address. SIPPERWARE cannot be held liable for misdeliveries resulting from invalid or incomplete street numbers. If an error is noticed immediately after ordering, notify our support team so we can attempt a carrier address redirect prior to dispatch.